Handling Difficult Guests and Resolving Conflicts

ITHP Webinar: Handling Difficult Guests and Resolving Conflicts

Webinar Date: July 26, 2023

Time: 2:00 PM (GMT)


On July 26, 2023, the webinar titled "Handling Difficult Guests and Resolving Conflicts" offered a comprehensive exploration of managing challenging situations within the hospitality sector. Speaker Celine Tamayo, an industry expert, shared valuable insights and practical strategies to effectively handle difficult guests and navigate conflict resolution in various service-related scenarios. Drawing from her extensive experience, Celine provided attendees with actionable approaches to enhance their skills in managing guest interactions and resolving conflicts within the food and beverage industry. Participants gained valuable tools and techniques for addressing complex situations, contributing to improved customer service and positive outcomes within their establishments.

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