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A Certified Hospitality Professional (CHP) with a distinguished global track record, Dr. Manida Xongmixay-Lau is redefining excellence in business solutions and customer experience. As the Vice President for Business Solutions & Member Experience, she seamlessly bridges operational strategy with transformative guest engagement, shaping the future of hospitality leadership with both heart and foresight. Dr. Manida’s … Read moreThe Career Story of Dr. Manida Xongmixay-Lau

A Certified Hospitality Professional, Alessandro A. Pasague has carved a career defined by integrity, professionalism, and impact. Known for his strategic leadership and passion for community upliftment, Alessandro continues to be a respected figure in both academic and government service circles. His journey began with strong academic roots, which led him to pursue roles that … Read moreThe Career Story of Alessandro A. Pasague

The hospitality and tourism industry is known for its high levels of customer service, making soft skills essential for success in this field. Soft skills refer to a set of personal attributes that enable individuals to interact effectively with others. In this article, we will explore some of the essential soft skills required for a … Read moreThe Importance of Soft Skills in the Hospitality and Tourism Industry

The hospitality industry is always changing, and in 2023, there are several trends that are shaping the industry. These trends are driven by consumer behavior, technological advancements, and sustainability concerns. Here are the top 10 trends that will shape the hospitality industry in 2023. Sustainability and Eco-friendliness: Hotels and restaurants are adopting eco-friendly practices such … Read more10 Trends Shaping the Hospitality Industry in 2023

The COVID-19 pandemic has significantly impacted the hospitality industry, forcing hotels and restaurants to shut down or operate at limited capacity. As the world begins to recover and adapt to the new normal, the hospitality industry faces numerous challenges and opportunities. Challenges in the ‘New Normal’ One of the most significant challenges faced by the … Read moreChallenges and Opportunities in the Post-COVID Hospitality Industry: Adapting to the ‘New Normal’

Hospitality and tourism are two industries that have been hit hard by the COVID-19 pandemic. The travel restrictions and lockdowns have resulted in a significant decline in the number of tourists and travelers. However, with the ongoing vaccination programs and the easing of travel restrictions, the industry is slowly bouncing back. The Changing Face of … Read moreHospitality and Tourism in the Post-Pandemic Era: Adapting to the New Normal

As the hospitality and tourism industry continues to grow, there is an increasing demand for skilled and knowledgeable professionals. While having experience in the field is valuable, obtaining certifications can give you a competitive edge and open up new opportunities for career advancement. Stand Out in a Competitive Job Market One of the biggest advantages … Read moreWhy Get Certifications in Hospitality and Tourism?