A Certified Hospitality Professional (CHP) with a distinguished global track record, Dr. Manida Xongmixay-Lau is redefining excellence in business solutions and customer experience. As the Vice President for Business Solutions & Member Experience, she seamlessly bridges operational strategy with transformative guest engagement, shaping the future of hospitality leadership with both heart and foresight.
Dr. Manida’s journey is a compelling fusion of academic brilliance, professional innovation, and global recognition. Her CHP credential anchors her in the highest standards of hospitality service, while her strategic acumen and people-first mindset elevate every initiative she leads.
In 2025, her leadership was spotlighted across multiple international award platforms. She was honored as the Most Impactful Woman Leader in Business Growth and Excellence by the CToday Global Achievers Awards, and received the prestigious Business Leader of the Year in Hospitality and Tourism Award from the GRSA Global Rising Star Awards—testaments to her unmatched influence in both organizational success and industry advancement.
That same year, the Fluxx Awards recognized her as the Visionary of the Year – Marketing Philippines, applauding her ability to innovate across branding, strategy, and experience design. In 2024, she gained global executive acclaim after being named Business Leader Excellence Awardee at the CXO 2.0 Conference in Dubai, a stage shared by elite thought leaders and decision-makers in customer-focused industries.
Further validating her reputation as an icon in the field, Dr. Manida earned a nomination to the Industry Icon Hall of Honor at the 2023 IAG Academy IR Awards, spotlighting her long-term contributions to growth, innovation, and thought leadership.
Dr. Manida’s success, however, goes far beyond accolades. Her legacy is one of solutions that scale, experiences that resonate, and teams that excel—all built on a foundation of empathy, strategic thinking, and relentless drive for impact. She is the rare leader who blends operational excellence with a deep understanding of people, making her not only a force in business—but a mentor, builder, and visionary.
As she continues to lead with distinction in a rapidly evolving industry, Dr. Manida Xongmixay-Lau stands as a global example of what it means to lead with purpose, elevate people, and turn visionary thinking into measurable, lasting results.