A Certified Hospitality Professional (CHP) with a distinguished global career, Dr. Manida Xongmixay-Lau is redefining excellence in business solutions and customer experience. As Vice President for Business Solutions & Member Experience, she masterfully bridges operational strategy with transformative guest engagement, setting new benchmarks for hospitality leadership. Her CHP credential reflects the highest standards of service, while her strategic acumen and people-first approach elevate every initiative she leads.
Recognized worldwide, she has received prestigious accolades including the Most Impactful Woman Leader in Business Growth and Excellence from the CToday Global Achievers Awards and the Business Leader of the Year in Hospitality and Tourism from the GRSA Global Rising Star Awards in 2025. The same year, she was named Visionary of the Year – Marketing Philippines at the Fluxx Awards.
In 2024, she earned the Business Leader Excellence Award at the CXO 2.0 Conference in Dubai, and in 2023, she was nominated to the Industry Icon Hall of Honor at the IAG Academy IR Awards. Beyond the honors, Dr. Manida’s leadership is defined by scalable solutions, resonant experiences, and empowered teams—all grounded in empathy, strategic vision, and an unrelenting drive for impact.
Discovering ITHP – When asked, “How did you discover ITHP?” Dr. Manida recalled that shortly after earning her Certified Hospitality Professional (CHP) certification, she was approached via email by an ITHP staff member, opening the door to a new platform for professional collaboration and knowledge-sharing. “Shortly after I received my Certified Hospitality Professional (CHP) certification, I was approached via email by a staff member from ITHP.”
Empowering the Next Generation – In response to “In what ways has being a part of ITHP contributed to your career growth?” she explained that the organization has given her opportunities to train and share her expertise with the next generation of hospitality leaders. “I welcome the opportunity to train and share my knowledge with the next generation, empowering future leaders with the insights and experiences I’ve gained throughout my career.” This role allows her to impart the insights and experiences she has gathered throughout her distinguished career, ensuring that future professionals are equipped with both knowledge and inspiration.
Passing on Lessons Through Practice – On “How has ITHP helped you in your current professional role?” Dr. Manida emphasized that engaging with younger professionals not only allows her to contribute to their growth but also ensures that valuable lessons and industry insights are passed on. “Having the opportunity to share my knowledge with younger professionals allows me to contribute to their growth while passing on the lessons and insights I’ve gained through experience.” For her, ITHP is not just an organization—it is a bridge between established leaders and emerging talent, fostering a culture of shared growth and industry excellence.